Service second to none

Good service is in our blood. If a cash machine is faulty you are not earning revenue from it. We are the best in the business at making sure our machines have very little down time. We are able to do this because of our:

• sophisticated monitoring processes
• excellent security measures
• very efficient replenishment service
• the ability to always talk to somebody on the Help Desk
• very responsive engineering team
• knowledgeable and helpful sales team
• regular communication
• package of products and services to suit all

From the first sales call, to installation and then maintenance, you will be guaranteed to receive a good service from Cashzone throughout the life time of the relationship.

Frequently Asked Questions:

Q: Will I need a new phone line?
A: Yes, in most cases. A member of our team will be pleased to advise you. We will normally provide a telephone line at our expense.

Q: Who will service your cash machine?
A: Cashzone will service your cash machine. Our in-house engineers, who have extensive knowledge of your machine, provide the servicing. Our engineers work seven days a week, so you can have the peace of mind to know that your cash machine will always be dealt with promptly.

Q: Who will insure your cash machine?
A: Cashzone will insure the cash machine. If we provide the cash (fully managed service), we insure that too. If you provide the cash (self fill), you will need to insure it. Details about liabilities and warranties are contained in our terms and conditions.

Q: Will I get training?
A: Yes, we provide this free of charge. It won't take much of your time and the skills are quick and easy to pick up and we provide you with a user guide.

Q: How long does it take to install my cash machine?
A: This depends on what type of cash machine we install. If we install a through-the-wall cash machine, then the process usually takes around 4 months depending on various issues such as planning permission. If we installed a stand alone cash machine, the process is usually completed within 4 weeks.

Q: What about security?
A: We will assess any risks to your property when we arrive to complete our free site survey.

Q: What can I do to encourage transactions?
A: We can assist you with a range of materials that will help to ensure your customers are aware of your cash machine service. We will work with you to ensure the machine looks smart and stands out for customers to see and use.

As part of your daily routine you should check your machine and carrying out a balance enquiry is an easy way to check that service is available.  If there is a problem, please advise our helpdesk immediately and we will be glad to resolve any issue.

Keep the area around the machine free from clutter and use directional signage to show where the service is. We can help with point of sale material by contacting our helpdesk number below.

Q. How do I get a machine?

For advice on which cash machine solution would be most appropriate for your business contact us on 0845 222 2222 and we will be more than happy to arrange to visit you so that we can provide you with all the assistance you require to make an informed decision.